policies
Privay Policy
Your privacy is important to us. To better protect it, we provide this notice explaining information collecting practices while making reservations online or by phone.
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This notice applies to all information collected or submitted on and through the OML Worldwide Transportation website, as well as by phone reservations. Some types of personal information collected are name, address, email address, phone number, travel information (airline, flight number, flight times, etc.)
We use the information when placing a reservation only to complete that reservation. We do not share this information with outside parties.
We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
If you choose to be added to our mailing list to receive OML Worldwide Transportation information, updates, surveys and more, you must submit your email address in the VIP newsletter section on the homepage. Email addresses you use for your reservations are not submitted to the newsletter list.
Occasionally, we use non-identifying, aggregate information to better design our services and offers, and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we will not disclose any personal information.
Finally, we never use or share any personally identifiable information provided to us online or by phone in ways unrelated to the ones described above.
Cancellation Policy
Any cancellations or changes are needed at least 24 hours in advance. We understand that unexpected things happen and will accept cancellations/changes up to one hour prior to the scheduled pickup time.
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If one hour notice is not given, the reservation is flagged as
no show", and a charge equal to the minimum fare will be applied.
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Please retain the cancellation number our Customer Care Agent gives you for your records. If a change order is given by the client for a later pickup time but is not received within one hour of the original pickup time, a “wait time” charge will be incurred.
Reservation Policy
When you call to make a reservation, our Customer Care Agent will ask for the passenger’s contact phone number, including the area code, regardless of the pickup location. Your phone number accesses your profile in our system for the agent. This file will consist of the passenger’s name, address, preferred payment method, records of any previous bookings, and any special instructions given to date.
Luggage Limitation Policy
In order to protect the property of our clientele, and in the interest of safety, the following luggage policies apply:
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Luggage must fit completely inside the vehicle. Tie-downs are prohibited. Our vehicle's trunk must be fully closed.
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Skis or golf clubs will not fit safely in a sedan. A limousine or SUV will be necessary to ensure the safety of this equipment, as well as the safety of the driver and passenger(s).
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Luggage that will not fit in the closed trunk of the vehicle will be put inside the car, as long as the safety of the driver and passenger(s) is not compromised.
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At the time of making your reservation, please ask our Customer Care Agent any questions about your luggage, skis, golf clubs, or any other baggage.
Drug Policy
We are aware that OML Worldwide Transportation office employees or drivers who use or abuse prohibited substances are a danger to themselves, their coworkers and to our customers who depend upon them to transport them securely in one of our vehicles. We can no longer depend upon individual discretion to provide the guarantee that substance abuse does not adversely affect them.
We realize that in today’s complex society it is necessary for OML Worldwide Transportation to insist upon the strict implementation and enforcement of this policy. Any driver who tests positive for substance abuse will not be “eligible for dispatch”; he or she will not be allowed to drive an OML Worldwide Transportation vehicle under any circumstance. All office employees will also be required to have “drug-free” status in order to stay employed.
To ensure that our staff is well monitored, we conduct periodic, random tests. Additionally, all new office employees and drivers will be tested as a condition of employment. This policy demonstrates the commitment OML Worldwide Transportation gives in providing clients with the safest and most reliable form of ground transportation.
No-Nonsence Alcohol Policy
Our alcoholic beverage policy is based upon two statutes under current Illinois law. The first statute (#5/5-1, Class 8) deals with the distribution of alcoholic beverages. This law states that a license must be issued by the Illinois Liquor Control Commission in order to distribute alcohol. Under no circumstance may a license be issued to a livery vehicle. Therefore, it is illegal for OML Worldwide Transportation to provide alcohol to our passengers.
The second statute (#5/11-502) deals with the transportation or possession of alcoholic beverages in a motor vehicle. This law states that it is illegal for anyone to transport or drink alcoholic beverages in a motor vehicle. However, this statute “…shall not apply to the passengers in a limousine when it is being used for purposes for which a limousine is ordinarily used, the passengers on a chartered bus when it is being used for purposes for which chartered buses are ordinarily used…” Furthermore, “…a limousine is a motor vehicle of the first division with the passenger compartment enclosed by a partition or dividing window used in the for-hire transportation of passengers and operated by an individual in possession of a valid Illinois driver’s license of the appropriate classification…” As a result, we will allow our adult passengers to drink their own alcohol ONLY in a stretch limousine or mini-coach. No minor under 21 years of age is allowed to drink in our vehicles.